Refund Policy

This Refund Policy (the "Policy") sets out the refund terms for credit purchases on SimoAI / 惜墨AI (the "Service"). This Policy forms part of the Terms of Service.

The English version is provided for convenience. In the event of any discrepancy with the Japanese version, the Japanese version shall prevail.

Article 1 (General Principle)

The credits sold on the Service are digital content and are credited to your account immediately upon purchase. As a general rule, refunds are not available. Please review the price, credit amount, and usage terms carefully before purchasing.

Article 2 (Exceptional Refund Cases)

We will issue a full or partial refund only in the following exceptional cases:

1. Duplicate charges: When a single transaction has been charged multiple times due to a system malfunction. We will refund the duplicate amount in full.
2. Credits not delivered: When payment has been completed but credits were not credited to the user's account due to our system failure. We will either credit the purchased amount or issue a full refund.
3. Major service outage: When a major service outage attributable to our fault prevents users from using core features of the Service for 72 consecutive hours or more immediately after purchase, and the user was unable to consume any of the purchased credits during that period. We will refund the amount corresponding to the unused credits.

Article 3 (Non-Refundable Cases)

Refunds will not be issued in the following cases:

• The user changed their mind or no longer needs the credits;
• The AI output did not meet the user's expectations;
• Credits were consumed due to user operational error;
• Issues caused by the user's network, device, or other user-side conditions;
• The user violated the Terms of Service and had their account suspended;
• Limitations based on documented specifications or features of the Service.

Article 4 (Refund Request Procedure)

To request a refund, please contact ysimo0504@gmail.com within 30 days of the payment date with the following information:

• Registered email address;
• Payment date and time;
• Stripe transaction ID or receipt number;
• Reason for the refund request and the applicable exceptional case.

We will typically investigate and respond within 5 business days of receiving the request.

Article 5 (Refund Method and Timing)

Refunds will, in principle, be issued to the original payment method (credit card) used at purchase. As refunds are processed through Stripe, it typically takes 5 to 14 business days for the refund to be reflected, depending on the card issuer.

In the case of a partial refund, we may adjust the credit balance in the user's account accordingly.

Article 6 (Currency Exchange and Card Fees)

Due to currency exchange rate fluctuations, the refund amount may not exactly match the amount originally charged. Foreign transaction fees and currency conversion fees charged by the card issuer are not refundable.

Article 7 (Changes to This Policy)

We may update this Policy without prior notice. The updated Policy takes effect once posted on this page.

Article 8 (Contact)

For inquiries regarding refunds, please contact ysimo0504@gmail.com.

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