Contact Us
Last updated: April 8, 2026
For any inquiries regarding SimoAI (惜墨AI), please contact us by email. As the Service is operated by an individual developer, phone support is not available.
Response Time
Weekdays 10:00 – 18:00 (Japan Standard Time / JST). Excluding weekends, Japanese public holidays, and the New Year period. We typically respond within 1 to 2 business days, depending on the nature of the inquiry.
Supported Languages
Japanese and Chinese are fully supported. English inquiries are also welcome.
Examples of Inquiries
- Questions about how to use the Service;
- Account and login issues;
- Questions about credit purchases and payments;
- Refund requests (please review the Refund Policy first);
- Requests to disclose, correct, or delete personal information;
- Questions about the Terms of Service or Privacy Policy;
- Bug reports and feature requests.
Before Contacting Us
Your question may already be answered in the Terms of Service, Privacy Policy, Refund Policy, or Act on Specified Commercial Transactions disclosure. Please review these documents before reaching out.
Our physical address and phone number will be disclosed promptly upon request, as permitted under the Act on Specified Commercial Transactions of Japan.